1. Returns
We accept returns for eligible products that are damaged, defective, incorrectly delivered, or otherwise qualify under our Exchange and Refund Policy.
To be eligible for a return, the item must be returned within the applicable return period and must be unused, unworn, unwashed, and in its original condition, including all original tags, labels, packaging, and accessories.
Customers must contact our customer support team and obtain return instructions before sending any item back. Returns sent without prior authorization may not be accepted.
We reserve the right to inspect all returned items before approving an exchange or refund. Any product that does not meet the conditions set out in this policy may be rejected and returned to the customer.
Unless the return is due to our error, a defective product, or an incorrect item supplied by us, any shipping, handling, customs duties, taxes, or other related costs associated with the return may be the responsibility of the customer.
2. Return Process
To initiate a return, customers must contact our customer support team within the applicable return period and provide their order number, proof of purchase, and details of the reason for the return.
Upon review of the request, we will provide instructions regarding the return procedure, including the return address and any additional requirements. Customers should ensure that the product is securely packaged to prevent damage during transit.
Once the returned item is received, it will be inspected to verify its condition and eligibility for return, exchange, or refund. We reserve the right to reject any return that does not comply with the terms of this policy.
If the return is approved, the exchange or refund will be processed in accordance with our Exchange and Refund Policy. Processing times may vary depending on the payment method, shipping arrangements, and other operational factors.
Customers are advised to retain proof of shipment and any tracking information until the return process has been completed.
3. Refunds
Once a returned item has been received and inspected, we will notify you of the outcome of your refund request. If the refund is approved, the refund amount will be processed using the original method of payment or another mutually agreed method.
Refunds will generally be issued only for products that are defective, damaged upon delivery, incorrectly supplied, or otherwise eligible under this policy. Original shipping charges, handling fees, duties, taxes, and other related costs may not be refundable unless the return is due to our error.
The time required for the refunded amount to appear in your account may vary depending on your payment provider, financial institution, or payment method.
We reserve the right to refuse a refund if the returned product does not meet the eligibility requirements set out in this policy, including cases where the item has been used, altered, damaged by the customer, or returned without the original packaging, tags, or proof of purchase.
4. Exchanges
We may offer exchanges for products that are defective, damaged upon delivery, incorrectly supplied, or otherwise eligible under this Exchange and Refund Policy.
To request an exchange, customers must contact our customer support team within the applicable exchange period and provide proof of purchase along with details of the issue. The product must be returned in its original condition, including all tags, labels, packaging, and accessories, unless the item is defective or damaged upon receipt.
All exchange requests are subject to inspection and approval. Replacement items will be provided subject to product availability. If the requested replacement product is unavailable, we may offer an alternative product of equivalent value, store credit, or a refund, at our discretion and in accordance with applicable policies.
We reserve the right to refuse any exchange request that does not comply with the terms of this policy or where there is evidence of misuse, abuse, unauthorized alteration, or damage caused after delivery.
Any additional shipping, handling, duties, taxes, or related charges associated with an exchange may be the responsibility of the customer unless the exchange is required due to our error or a defective product.
5. Damaged or Defective Items
We take great care to ensure that all products are delivered in good condition. If you receive an item that is damaged, defective, or incorrect, please notify us as soon as possible after receiving your order.
To facilitate the review process, customers may be required to provide proof of purchase, photographs of the damaged or defective item, the product packaging, and any other information reasonably requested by us.
Upon verification of the issue, we may, at our discretion, offer a replacement, exchange, repair, store credit, or refund, depending on the nature of the defect and product availability.
Items that have been damaged due to misuse, improper handling, unauthorized alterations, normal wear and tear, or failure to follow product care instructions may not qualify for a replacement, exchange, or refund.
We reserve the right to inspect and evaluate all claims relating to damaged, defective, or incorrectly supplied products before approving any remedy under this policy.
6. Return Exceptions
Certain products may not be eligible for return, exchange, or refund unless they are damaged, defective, or incorrectly supplied upon delivery.
Return exceptions may include, but are not limited to:
- Products purchased on sale, clearance, or promotional offers.
- Customized, personalized, or made-to-order items.
- Gift cards, vouchers, or digital products.
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Items returned without original tags, labels, packaging, accessories, or proof of purchase.
- Products that cannot be resold due to hygiene, health, or safety reasons.
We reserve the right to determine the eligibility of any returned item and to refuse returns, exchanges, or refunds that do not comply with the terms of this policy.
Nothing in this section shall limit any rights that customers may have under applicable consumer protection laws.
7. Return Address
LuxCartBD
59/4, Ali Mohammad Khan Road, Adorshobag, Konapara
Ward-65, Dhaka South City Corporation, Dhaka
Bangladesh
8. Policy Updates
We reserve the right to update our Return & Refund Policy at any time. Any changes to our policy will be communicated on our website.